|Date of issuing||25.04.2012|
DECLARATION OF THE CHAMBER OF COMMERCE AND INDUSTRY IN KATOWICE
Quality Book presents, in a compact and synthetic form, the Quality Management System, established and implemented according to the requirements of the PN-EN ISO 9001:2001 norm, maintained and continually improved in relation to its effectiveness, according to the -EN ISO 9001:2008 norm, which is equivalent to the Polish norm PN-EN ISO 9001 – 2009.
The Quality Management System constitutes the basis for efficient actions of the Executive Management of the Chamber of Commerce and Industry in Katowice and all its employees. It guarantees a systematic improvement of quality of services thanks to the specification of tasks and duties of the entire staff, as well as quality supervision of all stages of service process execution. It obliges all employees of the Chamber of Commerce and Industry in Katowice to abide strictly and daily the rules of the QUALITY BOOK, which ensures permanent, top market position and balanced development of the Chamber, as well as maintaining its image of a business environment friendly institution. The priority of the Chamber of Commerce and Industry in Katowice is a continual pursuit of increasing client's satisfaction, establishing permanent relations with our members and partners, as well as promoting them on the national and international markets. Run since the beginning of the Chamber, policy of the Executive Management aims to provide stable improvement of efficiency of our organization and the highest quality of services. Taking the above into consideration, we oblige ourselves to act according to the aims of the quality policy of our Institution. I would like to assure of that all of Our Memebers, Clients, employess and local community.
President of the Chamber – Director General